1- HOW DO I CONTACT CUSTOMER SERVICE?
You can send us an email at email@example.com .
2- ARE THESE PRODUCTS COUNTERFEITS?
All products available on the site are guaranteed, new and authentic.
All products have a manufacturer warranty; if you think there is a default in the manufacturing of a product, contact our customer service at firstname.lastname@example.org .
3- ARE THESE PRODUCTS FROM THE CURRENT SEASON?
No, all the products are styles and colours from previous seasons.
4- CAN I CANCEL MY ORDER?
Unfortunately, no. Our orders pass through the system for processing immediately after they are placed and our system simply doesn't allow for changes to be made or cancellations. Be sure to double-check everything before processing your payment!
5- CAN I MODIFY MY ORDER?
No modification can be made (product, size or colour) to an order that has been placed.
6- YOU ARE MISSING A COLOUR AND/OR SIZE ON Bekool.net CAN YOU TELL ME WHEN IT BECOMES AVAILABLE?
We cannot guarantee we will get the same product in the colour or size you are after. The best way to be alerted of new arrivals is to subscribe to the newsletter.
7- WHAT METHOD OF PAYMENT DO YOU ACCEPT?
Bekool.net accepts as payment Visa, Mastercard, American Express and Discover credit cards.
8- A PRODUCT I BOUGHT YESTERDAY IS CHEAPER TODAY. CAN I BE CREDITED THE DIFFERENCE?
If the price on Bekool.net dropped after you placed your order, then no, we will not match the price. If yesterday you were able to purchase a product in the size and colour you wanted, it could have easily been purchased by someone else had you not done so.
9- A PRODUCT ON Bekool.net IS CHEAPER ON ANOTHER SITE. CAN YOU ADJUST YOUR PRICE?
In no case will we adjust our prices based on any competitor. Whether you have already placed an order or are about to, this remains the case.
10- I JUST BOUGHT SOMETHING AND IT IS DEFECTIVE. WHAT DO I DO?
Send an email to email@example.com with all the details of the defective product, and include photos. Customer service will be in touch with you within 48 hours.
11- WHAT IS YOUR RETURN POLICY?
All sales are final. We do not refund or exchange any item. You cannot return an item if the size does not fit you or you don't like the colour. The only reason you can return an item is if it is defective or does not match its description on the website. Note that the manufacturer's warranty still applies.
12- WHAT’S THE BEST WAY TO STAY UP TO DATE WITHALL YOUR DEALS AND NEW ARRIVALS?
Sign up to our newsletter (at the bottom of the page) and follow us on Facebook.
13- WILL MY DISCOUNT CODE WORK WHILE A SITEWIDE PROMOTION IS RUNNING?
Promotions can't be combined. Therefore, we reserve the right to enable or disable discount codes depending on the current promotion.
14- CAN I HAVE MY ORDER SHIPPED OUTSIDE OF CANADA?
No, we only deliver in Canada.
Orders are shipped from our warehouse located at CHINA .
Please note the warehouse is not open to the public.
15- I DON’T WANT TO RECEIVE YOUR NEWSLETTER ANY MORE. HOW DO I UNSUBSCRIBE?
Click on the unsubscribe link which is always present at the bottom of the newsletter. You will be removed from it instantly.