All of our products are guaranteed by the manufacturer. For all questions pertaining to this, please contact our customer service at INFO@BEKOOL.NET or contact the brand directly.
It is the customer's responsibility to inspect the condition of their order immediately upon reception. It is possible that in certain rare cases items may be damaged in the shipping process or may arrive defective in their original packaging. If this occurs, it is imperative to contact our customer service within 7 days to inform us of the problem.